Refund & Cancellation Policy

Effective Date: October 23, 2026

This policy applies to purchases made from Body to Soul Health, LLC through bodytosoulhealth.com. Insurance coverage for clinical nutrition visits is always governed by your insurance plan; the appointment cancellation and no-show terms for those visits appear below.

Nutrition Appointments — Cancellation & No-Show

We reserve your appointment time exclusively for you. If you need to cancel or reschedule a clinical nutrition appointment, please do so at least 24 hours before your appointment through your secure Healthie client portal or by emailing hello@bodytosoulhealth.com.

• Cancellations with less than 24 hours’ notice may incur a $50 late-cancellation fee.
• Missed appointments without notice may incur a $75 no-show fee.

These are appointment fees, not medical services: they are separate from insurance coverage, copays, deductibles, and claims, and are not billable to or reimbursable by insurance. Fees are assessed individually at our discretion, are never charged automatically, and are subject to applicable insurance payer and legal restrictions. Insurance coverage for your visits is always determined by your plan.

Signature Functional Testing Intensive — $1,697

The Signature Functional Testing Intensive is a 12-week, all-inclusive, personalized functional nutrition program. Because clinical time, laboratory coordination, and program resources are reserved for each client at purchase, no refunds or prorated credits are provided for:

• Changes of mind or voluntary cancellations
• Missed appointments or unused sessions
• Failure to participate in or complete the program
• Failure to complete required laboratory testing
• Dissatisfaction with laboratory findings or individual health outcomes

The purchase includes an individualized assessment and clinically appropriate functional testing. No specific test or health outcome is guaranteed.

Scheduling

After purchase, our team will contact the client within one business day to coordinate the initial assessment and scheduling. Appointments are personally arranged based on clinician availability.

If We Cannot Provide Services

If Body to Soul Health determines it cannot provide the purchased services, an appropriate resolution or refund will be provided as required.

Private Coaching — Subscription & Cancellation Terms

Body to Soul Health offers two recurring private-coaching programs:

• Private Nutrition + Mind-Body Coaching with Jennifer Nicole: $695 per month, with an initial three-month commitment totaling $2,085.
• Body to Soul Concierge with a Registered Dietitian: $395 per month, with an initial three-month commitment totaling $1,185.

The first monthly payment is collected upon enrollment. Subsequent payments are billed monthly. After the initial three-month commitment, the subscription continues monthly until canceled.

Cancellation

Clients may request cancellation at any time through their Healthie client portal or by contacting hello@bodytosoulhealth.com. After the initial three-month commitment, cancellation received before the next scheduled billing date prevents the next monthly renewal.

Canceling automatic payments during the initial three-month period does not necessarily eliminate obligations under the signed coaching agreement. Any outstanding balance will be addressed in accordance with the agreement and applicable law.

Refunds

Payments for service periods already completed are nonrefundable except where required by law. If Body to Soul Health cannot provide purchased services, an appropriate refund or resolution will be offered.

Onboarding

Upon enrollment, the client will be contacted within one business day to coordinate onboarding and scheduling. Purchasing a package does not automatically reserve an appointment.

Questions